Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Configuring guided troubleshooting components

Updated on December 3, 2021

Guided troubleshooting enables users to quickly access support articles related to a selected problem, and then fix the problem by responding to a series of troubleshooting questions and suggested actions.

Pega Customer Service Implementation Guide

To configure your guided troubleshooting components, define problem categories and areas, and then create troubleshooting questions and actions. For more information, see Pega Knowledge Troubleshooters.

  • Previous topic Integrating REST connectors with your implementation application
  • Next topic Configuring cases for suggested actions

Tags

Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us