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Configuring Pega Customer Decision Hub for conditional processing

Updated on December 3, 2021

To receive the next best actions from Pega Customer Decision Hub for the context data sent from Pega Customer Service, you need to complete the following configurations in Pega Customer Decision Hub.

Pega Customer Service Implementation Guide
  1. Add a new business group under Service.
  2. Add a relevance strategy to the newly created group.
  3. In the created strategy, ensure that the NBARelevance property is updated based on the context data sent from the MapContext data transform.
  4. Update the Next Best Action model with the Action and Action ID.
  • Previous topic Configuring Pega Customer Service to use Pega Customer Decision Hub for suggested actions
  • Next topic Configuring the suggested actions settings


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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