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Configuring tab names and settings

Updated on December 3, 2021

The application includes sample tabs for use in your customer composites. Some of the tabs have been configured with layouts that are commonly displayes in customer composites, while the remaining tabs are empty tabs that you can configure with data and add to your customer composites. For each tab, you can modify the name, sequence in the customer composite, and when to show or hide the tab. For tabs that are not always visible, a business condition determines when to show the tab (for example, during an anonymous interaction).

Pega Customer Service Implementation Guide
Note: The first operator who opens the Customer composite page in App Studio sees a one-time page that displays summary information for updating clients. Click Configure tabs to proceed to the Customer composite page.

The following figure shows the default tabs on the Customer composite settings page:

Customer composite default tabs
The Customer composite settings page lists each tab by name so that you can click the tab name to edit the tab name, sequence, and visibility
  1. In the navigation pane of App Studio, select SettingsInteractionsCustomer composite.
  2. Click the name of the tab that you want to modify, and then change any of the following settings:
    1. Enter the tab name that a CSR will see when viewing the composite.
    2. Enter a description that identifies the purpose and context of the tab.
    3. Select a visibility option:
      • Select Always visible to show the tab for all interactions.
      • Select Visibility is conditional to show the tab only when a selected business condition is true, and then select the business condition.

        Note: For tabs that are not in use, select Visibility is conditional, and also select the Never display business condition.
    4. Click Submit.
  3. Define the sequence to display the tabs by clicking and dragging the Reorder icon to the left of the tab name.
    Tabs are displayed in sequence starting with the top-most tab.
  4. Click Save.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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