Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Configuring text analyzers

Updated on December 3, 2021
Pega Customer Service Implementation Guide
  1. On the Behavior tab of your Digital Messaging interface, perform the following steps to configure the text analyzers:
    1. In the Text Analyzer section, click Edit topics to add or edit topics and configure the Legacy Webchat channel to detect a best response to user input.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us