Configuring text analyzers
Pega Customer Service
Implementation Guide
- On the Behavior tab of your Digital Messaging interface,
perform the following steps to configure the text analyzers:
- In the Text Analyzer section, click
Edit topics to add or edit topics and
configure the Legacy Webchat channel to detect a best response to user
input. For more information, see Defining topics for text analysis for an IVA.
- In the Text Analyzer section, click
Edit topics to add or edit topics and
configure the Legacy Webchat channel to detect a best response to user
input.
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