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Configuring your Pega Customer Service implementation application for Case Management Edition

Updated on December 3, 2021

You can use out-of-the-box case types in a headless manner by embedding these case types into an existing desktop or self-service portal.

Restriction: Pega Customer Service’s Case Management Edition (CME) offers the customer service solution when you have not licensed the desktop. Use the modified out-of-the-box case types that are listed in the table below or modify existing case types and embed them into an external desktop or self-service portal.

Pega Customer Service Implementation Guide
  • Previous topic Creating a Pega Customer Service implementation application without a framework application
  • Next topic Adding the appropriate ruleset to your application stack


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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