You can use out-of-the-box case types in a headless manner by embedding these case types into an existing desktop or self-service portal.

Restriction: Pega Customer Service’s Case Management Edition (CME) offers the customer service solution when you have not licensed the desktop. Use the modified out-of-the-box case types that are listed in the table below or modify existing case types and embed them into an external desktop or self-service portal.