If you require a new case type, and none of the out-of-the-box templates have the features that you need, complete the following procedure to create a new case type without a template.
- In the navigation pane of App Studio, click Case types.
- Click New.
- Enter the name for the new case type.
- Click Next.
- Click Save.
- For more information about how to configure a case type, see Modifying case types.