Creating a new case type without a template
If you require a new case type, and none of the out-of-the-box templates have the features that you need, complete the following procedure to create a new case type without a template.
Pega Customer Service Implementation Guide
Using a case type template is a best practice. A case type template makes it faster to configure and maintain a case type, and it ensures that the case type follows best practices. If you do not use a template, you cannot use switches to enable and disable features. For more information, see Configuring case processing options.
- In the navigation pane of App Studio, click Case types.
- Click New.
- Enter the name for the new case type.
Note: When creating the new case type, do not use the Reuse assets from field in the Advanced section to create a new case type based on an out-of-the-box case type. Doing so will result in incorrect class structure and incorrect inheritance. Dev Studio includes an option that lets Administrators add an out-of-the-box case type to your application at a later time. For information, see Importing a case type.
- Click Next.
- Click Save.
- For more information about how to configure a case type, see Modifying case types.
Previous topic Alternate stages in the Customer Service Generic Template Next topic Configuring the Confirm harness