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Updated on December 3, 2021

You can configure Pega Customer Service to create correspondence cases from inbound email messages and to respond to customer inquiries by using outbound email.

For other information about email, see Email Bots for Pega Customer Service on Pega Academy.

Pega Customer Service Implementation Guide
Before you begin: To ensure that the Email feature works properly, verify that the EmailTriageClass property value on the Declare_CAApplicationSettings data page is set to Work-Channel-Triage-Email.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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