Modified case types
Use the modified case types as a point of reference to enhance any case type that you want to run in an external-CSR desktop or self-service portal.
The following table lists the application, case type, design methodology, and a link to a related Wiki article. Details of the design methodologies are provided as well as the changes made to existing case types to work with DX APIs v1 and be rendered in a React starter pack.
To get started, see Implementing case types using Digital Experience APIs for Pega Customer Service Case Management Edition that includes generic information around these reference examples; and then access specific reference examples listed in the following table:
Modified case types
Application | Modified case type | Design methodology | Wiki article URL |
Pega Customer Service | Statement Copy | Rebuild UX | Implementing Statement Copy for Pega Case Management Edition |
Pega Customer Service | Make Payment | Rebuild UX | Implementing Make Payment for Pega Case Management Edition |
Pega Customer Service for Communications | Add Mobile Device | Rebuild UX | Implementing Add Mobile Service for Pega Case Management Edition |
Pega Customer Service for Healthcare | Claims Inquiry | Rebuild UX | Implementing Claims Inquiry for Pega Case Management Edition |
Pega Customer Service for Healthcare | Patient Assistance | Parallel flows | Implementing Patient Assistance for Pega Case Management Edition |
Pega Customer Service for Financial Services | Replace Card | Rebuild UX | Implementing Replace Card for Pega Case Management Edition |
Pega Customer Service for Financial Services | Fee Inquiry | Parallel flows | Implementing Fee Inquiry for Pega Case Management Edition |
Pega Customer Service for Insurance | Personal Auto Claim | Rebuild UX | Implementing Personal Auto Claim for Pega Case Management Edition |
Pega Customer Service for Insurance | Change Beneficiary | Parallel flows | Implementing Change Beneficiary for Case Management Edition |
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