Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Optional: Viewing the data model

Updated on December 3, 2021

You can use the Pega Customer Service data model to see a graphical presentation of all of the case types and data objects in your application. This visualization of the relationships between the entities can help you to understand all of the dependencies between the elements of Pega Customer Service, and decide how to customize your application.

Pega Customer Service Implementation Guide
  1. In the navigation pane of App Studio, click DataData model.
  2. To view the dependencies visualization as shown in the figure below, in the list of fields, click any case type. For example, Contact Address Change.

    A circle with one line indicates a page property. A circle with three lines indicates a page list property.

    Contact Address Change view in the data model

    For more information, see Data management and integration.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us