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Pega Collections

Updated on December 3, 2021
Pega Customer Service Implementation Guide

Pega Collections™, included in Pega Customer Service, helps manage the collections process for customers in any industry who have defaulted on their payments. Use this feature to flag a customer account for collections, schedule a repayment plan, and track payments until the account moves out of collections.

Pega Collections provides the following benefits:

  • Improved user productivity and customer experience.
  • Option to connect with Pega Customer Decision Hub to automate decisions based on categories such as the customer, credit risk, and geography.
  • Automated actions to conduct collections wrap-ups and audits.

Pega Collections is a combination of multiple Microjourneys, including Manage Collections, Schedule Payment Plan, and Make Payment. During implementation, you can also use the Manage Customer Circumstance Microjourney to manage the special circumstances of a customer. For more information on the Manage Customer Circumstance Microjourney, see Manage Customer Circumstance Microjourney.

Note: While Pega Collections™ works for any industry, Pega Collections for Financial Services™ provides more feature rich, industry-specific use cases and data model for clients in the financial services industry.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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