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Queue processors not running

Updated on December 3, 2021

If you see problems with queue processors in your Pega Voice AI implementation, ensure that the queue processors are running.

Pega Customer Service Implementation Guide

In the navigation pane of Admin Studio, click ResourcesQueue Processors, and then verify that the TranscriptProcessor and TranscriptArchiver queue processors are both running.

If they are not running, start them and ensure that they reach the Running state.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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