For example, CSRs can process both an address change and a claim from the Interaction Portal. The following figure shows how CSRs can use the Interaction Portal to processing incoming requests from multiple Pega applications:
As shown in the following figure, the Interaction Portal Add Task menu can display tasks for both your Pega Customer Service application and other Pega Platform applications.
The other Pega Platform applications are remote applications, and their case types are remote case types. Your Pega Customer Service application is the local application and the case types are the local case types.
The local application requiresPega Platform version 8.7 or later for Theme UI-Kit, and the remote application requires Pega Platform version 8.x or later of for Theme UI-Kit (Pega Platform version 8.5 or later is recommended).