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Updating an Email account

Updated on December 3, 2021

You need to update an Email account with the sample email to create a new account.

Pega Customer Service Implementation Guide
  1. In the navigation pane of Dev Studio, click RecordsIntegration-ResourcesEmail Account, and then click SmartEmailSample (for all applications except Pega Customer Service for Insurance) or PegaIns-Serv-Work (for Pega Customer Service for Insurance).
  2. To create a new account, click Save > Save As.

You can modify the sample Email account for your own needs, or if you plan to create multiple Email accounts and corresponding interaction channels, you can duplicate the account by using Save As. For more information about Email accounts, see Implementing an email bot for an Email channel.


Pega Customer Service 8.7 Pega Customer Service for Communications 8.7 Pega Customer Service for Financial Services 8.7 Pega Customer Service for Healthcare 8.7 Pega Customer Service for Insurance 8.7

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