Using page push during the live chat
During a chat session, customer service representatives (CSRs) can log in to the Interaction portal and select page push, which is a chat-enabled web page, to share with customers. A page push can guide the customer or point them to the information that they need. The customer receives a message in the live chat window asking for permission to redirect their web browser to the pushed page. For more information on configuring page push, see Page push.
- Log in to the Interaction Portal with admin or CSR credentials.
- To start a live chat session, accept an incoming chat request from a customer.
Result: Message from the customer appears in the Live Chat window.
- To suggest a response from Page Push, click Page Push,
and then select the category to send as a response to the customer. When the CSR sends the page push entry, the customer receives a notification in the live chat window. The customer can then either click Yes or No.
Note: By default, a shared web page applies to all languages and locales. Previous topic Measuring suggested replies impact using reports Next topic Sending KM articles during live conversation