Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Pega Customer Service Product Overview

Updated on January 7, 2022

Pega Customer Service provides a rich set of features designed to enhance the customer experience, improve user productivity, and increase customer satisfaction. The Pega Customer Service datasheet provides a high-level summary of those features. This document provides a deeper level of granularity about capabilities and features available within the release.

Pega Customer Service Product Overview

Although this document covers most out-of-the-box features, the availability of some of these features is dependent on the licensed Pega Customer Service edition. For more details about the features included in each edition, see Pega Customer Service pricing.

For additional information about the features described in this document, see the Pega Customer Service documentation.

  • Next topic Personalized desktops with industry views

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us