Optimize and automate mundane processes with a personal robot, such as Start My Day, which allows CSRs to open and even log into multiple applications with a single click.
|RDA-enabled service cases||•|
|Start My Day (SMD)||•|
|SMD personalization (applications to open, desktop layout)||•|
|Application auto login||•|
|Reportability of time spent per application (Captured through robotics. Reported through Workforce Intelligence)||•|