This table describes issues resolved in this release that are of the most
interest to and likely to have the most impact on the Pega user and developer community. The following ID references are used: The following issues are fixed in Pega Customer Service 8.5. The following issues are fixed in Pega Customer Service for Financial Services 8.5. The following issues are fixed in Pega Customer Service for Insurance 8.5.
Issues addressed in Pega Customer Service 8.5
ID Title and Description For on-premises environments, during an import, you might see this message in
the Import Wizard: Not for customer
distribution. The Channels page still shows the deprecated Facebook
Messenger channel interface in the UI even though the application no
longer supports configuring Facebook Messenger bots using this option. BUG-542372 KM article window closes automatically without user
intervention. BUG-544749 Consult your administrator error screen on Engagement
profile. BUG-547546 CSRAssistant: fields are not getting populated. BUG-581001 Issue with additional access group and privileges
Issues addressed in Pega Customer Service for Financial Services 8.5
ID Title and Description BUG-560498 In App Studio, the search configuration does not display for Customer
Service for Financial Services data sources. BUG-543791 The Chat with Agent class displays in the Recent
Cases widget. BUG-555947 Create Lead from phone call is not linked to the customer. BUG-572377 Customer Name is not displayed in the interaction thread on the
clipboard. BUG-572494 Unable to open a cancelled outbound call work object.
Issues addressed in Pega Customer Service for Insurance 8.5
ID Title and Description BUG-493417 Section template issues seen in 'Report a Death Claim' Service
Case. BUG-493915 Duplicate Knowledge Articles when Pega Underwriting for Insurance is
also there in the same stack. BUG-499496 Few Temporary Pages are getting populated in the Clipboard, causing
possible dent in Performance. BUG-501860 Cosmetic issues in Make Payment, Create Lead & Schedule Activity
Service Cases. BUG-530510 Unable to proceed further from the Parking Section in the Change
Address Service Case in the Web Self-Service portal, when there are two
different parallel sessions for the same user. BUG-533804 Industry type is displayed incorrectly in Pega Sales Automation for
Insurance vs Pega Customer Service for Insurance under Organization
details for B2B type of interactions. BUG-533898 Missing Quality Review Work Queue. BUG-534707 Enhance the right-pane implementation in Tree Navigation Screen Flow
in the Change Address Service Case. BUG-535503 ' ' is displayed instead of Space in Pulse in the Contact
notes. BUG-537089 Inapproviate Field Values for the Express History enabled fields in
the Wrap-up screen. BUG-538080 Accesssibility issues in the new styled Radio Buttons, as they are
read out by JAWS as not selected, though selected. BUG-538835 InvalidQueryException while saving to Data Distribution Service (DDS)
Apache Cassandra. BUG-539481 Date Picker Control isn't accepting custom width. BUG-540307 Unable to import CRM Sample DML .jar on an ESSQL instance. BUG-540487 Few duplicate layouts / fields in Personal Auto Claim Service
Case. BUG-540650 Indifferent UI in Offer Negotiator Service Case vs Sales Negotiator
Service Case. BUG-540938 Account Owner is displayed instead of Policyholder 'on hover' in
Recent Cases. BUG-541078 'On hover' shows blank in Recent Cases when a Service Case is opened
and closed. BUG-541449 Assigned Amount & Assigned Date are blank in the Assignment
Information Tab in the Report a Death Claim Service Case. BUG-541479 Persona Icon is missing in built-on Applications. BUG-541878 URL Tampering upon opening a Tag in a Pulse comment. BUG-541886 Incorrect .pdf name in the Proof of Insurance Service Case. BUG-542595 Case isn't created via Smart e-Mail even when an attachment
exists. BUG-543608 Users are allowed to delete the whole Section in App Studio BUG-543797 SMS correspondence is broken in 'Contact your agent' Flow in Change
Address Service Case BUG-544580 Survey questions in File a Complaint Service Case aren't working
properly BUG-544919 Quote amount varies on changing Stage in the Interation
This table describes issues resolved in this release that are of the most interest to and likely to have the most impact on the Pega user and developer community.
The following ID references are used:
The following issues are fixed in Pega Customer Service 8.5.
The following issues are fixed in Pega Customer Service for Financial Services 8.5.
The following issues are fixed in Pega Customer Service for Insurance 8.5.