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Communications 8.6 enhancements

Updated on April 19, 2021

Pega Customer Service for Communications 8.6 includes the product enhancements that are described in this section.

Pega Customer Service Release Notes Pega Customer Service Release Notes

For information about all customer service enhancements, see Pega Customer Service 8.6 enhancements.

Add Mobile Device & Plan Microjourney

With the Add Mobile Device & Plan Microjourney™ customer service representatives (CSRs) can quickly add a new mobile device and plan for customers by showing only compatible add-ons and accessories based on the product selected. This Microjourney is available in mobile and web self service assisted channels. This Microjourney also integrates with the Pega Product Catalog for Communications to help manage the large number of product and services as well the complex product compatibility and eligibility attributes that communications companies deal with every day.

For more information about this Microjourney, see Add Mobile Device & Plan Microjourney.

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