The following issues are fixed in Pega Customer Service for Communications 8.6:
|Title and Description
|The Billing inquiry Microjourney compare logic can now dynamically generate the estimated next month’s bill on the fly using the most recent bill. (Also available as a Hotfix for 8.5.)
|Several Microjourneys such Address Change, New Customer Acquisition, Retention, and so on, have new consistent address layouts which are built with more responsive behavior and easier accessibility for CSRs.
|Service cases launch time performance has been improved by 50%.