Communications issues resolved
The following issues are fixed in Pega Customer Service for Communications 8.6:
Pega Customer Service
Release Notes
Issue ID | Title and Description |
The Billing inquiry Microjourney compare logic can now dynamically generate the estimated next month’s bill on the fly using the most recent bill. (Also available as a Hotfix for 8.5.) | |
Several Microjourneys such Address Change, New Customer Acquisition, Retention, and so on, have new consistent address layouts which are built with more responsive behavior and easier accessibility for CSRs. | |
Service cases launch time performance has been improved by 50%. |
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