Financial Services issues resolved
The following issues are fixed in Pega Customer Service for Financial Services 8.6:
Pega Customer Service
Release Notes
| Issue ID | Title and Description |
| ISSUE 542760 | After completing a Repossession case, if the CSR clicked on the same case label on the driver panel, the Repossession case did not open for review. Instead, the parent Collection case opened for review. |
| ISSUE 561457 | In the Report Definition RetrieveCollectionCases, the results were filtered on the out-of-the-box PegaCPMFS-Work-Collection class. The report definition has been updated to filter on the implementation class. |
| ISSUE 586979 | Removed the CSLoadInteractionHistory rule override. |
| ISSUE 590783 | The launch time performance for service cases has been improved significantly. |
| ISSUE 595966 | Overridden case header pyActionLabelDisplaySection sections in different classes of Customer Service for Financial Services were not updated with changes from the Pega Customer Service application. While overridden case headers in PegaCPMFS-Work and PegaCPMFS-Work-Service classes were removed, overidden case headers in the PegaCPMFS-Work-Interaction class were updated with recent style changes from the Pega Customer Service application. |
| ISSUE 606218 | For some cases, clicking Submit hangs the screen. |
| ISSUE 619564 | The czSwitchDestination rule was not optimized to the work pool tables. |
| ISSUE 642176 | The czResponseType rule was not optimized in the CPMFS work class. |
| ISSUE 647630 | The Outbound Email interactions were not appearing in the Account tab interactions. |
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