The following issues are fixed in Pega Customer Service 8.6:
|Title and Description
|Previously, post-chat surveys were available only for web chat. Now, post-chat surveys are now available for all messaging channels.
|To ensure consistent reporting, bots present only one type of post-chat survey questions at a time.
|The email notification pop up window is shown on customer reply even though the email interaction case is open and in focus.
|After closing a chat interaction or disconnecting an agent and customer, the number of active conversations count is not always getting decreased.