Pega Customer Service issues resolved
The following issues are fixed in Pega Customer Service 8.6:
Pega Customer Service
Release Notes
| Issue ID | Title and Description |
| Previously, post-chat surveys were available only for web chat. Now, post-chat surveys are now available for all messaging channels. | |
| To ensure consistent reporting, bots present only one type of post-chat survey questions at a time. | |
| ISSUE 588722 | The email notification pop up window is shown on customer reply even though the email interaction case is open and in focus. |
| ISSUE 597762 | After closing a chat interaction or disconnecting an agent and customer, the number of active conversations count is not always getting decreased. |
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