Known issues in version 8.7
This section describes the known issues in this version. The following ID reference is used: Pega Customer Service
8.7 has the following known issues: This
issue was identified in the 8.7.4 patch.
Pega Customer Service for Communications
8.7 has the following known issues: Pega Customer Service for Financial Services
8.7 has the following known issues: Pega Customer Service for Healthcare
8.7 has the following known issue: Provider 360: responsiveness issue in low resolution A section on the Practitioner tab does not
break appropriately at low browser resolutions. Pega Customer Service for Insurance
8.7 has the following known issues: Pega Customer Service known issues
Issue ID Title and Description Suggested Resolution ISSUE 646680 The New Application Wizard creates classes for interaction channels
that were not selected by the operator. None. ISSUE 677414 Customer timeline does not show any events when an operator enables
the Customer Inquiry feature in the Customer composite. Disable the Customer Inquiry feature to view the Customer timeline
events. ISSUE 678217 Operators receive a guardrail warning for case types that were
created from a case type template in version 8.6 or earlier due to a
deprecated When rule. No action is needed. The affected case types will continue to work,
and the warning has no impact on the functionality of the case
types. ISSUE 688017 In the chat and messaging feature of Pega
Customer Service version 8.7, czConversationID property is
optimized in the PegaCA-Work-Interaction class, and
the corresponding table name is pegadata.pca_work.
So, the same property must be optimized in customer implementation
classes and corresponding vertical classes.None. ISSUE 689471 If using the Google Chrome browser, the Interaction Portal has a
memory leak of approximately 1MB per interaction. To ensure that the memory leak does not degrade application
performance over time, CSRs should log out after their work shift.
Alternatively, CSRs can use a different browser until the issue is
resolved in a future patch release. ISSUE 690104 The platform does not perform input validation or output encoding of
user input on Search and Pulse components. Possible risks include
modifications to the application appearance, injection attack, or a
redirect. Use a content security policy (CSP) to block the unintended
URLs. ISSUE 692644 The Collections widget does not update when there is a change in the
Collections status. None. ISSUE 719976 Upgrades from Pega Customer Service patch 8.3 on MSSQL fail with
column name mismatch. This failure applies only to systems with Pega Customer Service 8.5.x
or later patch releases. The capitalization for the column name
pa_account.Productid is incorrect; the correct
capitalization is productid. To prevent upgrade
failures, when upgrading from Pega Customer Service patch release 8.3.x
to 8.5.x or later patch releases, run the following command from the
Microsoft SQL Server Management Studio (SSMS) to rename the column. EXEC sp_rename
'data-schema-name.pa_account.Productid',
'productid', 'COLUMN'ISSUE 761252 Initially, the first message sent from the customer in the
long-running status needed to be present on the CSR screen. There were
two entries in the D_MCPInteraction data page for
the first message, and the response structure changed. So, a condition
was added in the Pega Customer Service (CS) layer to honor the changed
response structure to resolve the missing message issue. However, the
duplication of the first message on the CSR screen is persistent. None. Communications known issues
Issue ID Title and Description Suggested Resolution ISSUE 696531 In the new customer acquisition flow, if you provided optional
information such as first name and last name when creating the prospect,
the state and city of the prospect does not display in the search
results table. None. ISSUE 697635 In the new Guided internet setup in the mobile self-service flow, the
Back button in the troubleshooter and the
Close button on the last page do not work. None. Financial Services known issues
Issue ID Title and Description Suggested Resolution ISSUE 697277 Case Management Edition only: In the Replace a card case type, if
you select a different address for shipping the card, the associated
fields do not refresh accordingly. Add a Refresh action set to the
country dropdown field in
AddDifferentAddress section of the
PegaCPMFS-Work-Service-ManageLostOrStolenCard
class. ISSUE 695486 Interaction summary and Chat Interaction reports do not work. None. Healthcare known issues
Issue ID Title and Description Suggested Resolution ISSUE 595398 Update the template that is used by the
HCLicensesInfo section. Insurance known issues
Issue ID Title and Description Suggested Resolution ISSUE 628689 Conversation Flow Name is distorted in the Conversation Flow
Modal. None ISSUE 633210 Interaction Header is missing when we Open a Case from Work. None ISSUE 637957 Unable to modify Research Interaction Composites via App
Studio. None ISSUE 639412 URL Tampering seen when the Interation Time is > 30 Minutes. None ISSUE 645349 Create New Contact isn't aligned with the New Search. None ISSUE 647865 Issues related to Conversation Flow creation. None ISSUE 647876 Unable to create Conversation Flow from Data- Class. None
Previous topic Issues resolved in version 8.7