Once you have good a good understanding of the desired outcomes, you can start to capture your Microjourneys™ in Pega, prioritize them, and agree your Minimum Lovable Product (MLP).
Microjourneys are captured using Pega's App Studio (v8.4 and above) or if you are using a prior version, you can use the Case Type Backlog tool (available on the Pega Express Toolkit)
Step 1 using App Studio: You capture your Microjourneys directly in Pega using App Studio. This is the foundation of your application and forms the basis of your Product Backlog:
- Case Types; one or more case types make up your Microjourney
- Personas and Channels; who will interact with the application, and how
- Data; the information the application needs and where it comes from
When you plan your Microjourney, you create draft relationships between cases, personas and data objects (the 3 pillars of a Pega application).
You will keep refining your Microjourneys through the Discover and Prepare phase, and may even make major changes to them as you test and learn through design thinking workshops.
Step 1 using the Case Type Backlog: You capture Microjourneys in the ‘Case Type Backlog’ tool. This gives you an indicative view of the effort and timeline to deliver your MLP.
A Microjourney is the Pega approach to tackling problems; by breaking an end to end customer journey into smaller pieces so you can deliver meaningful value quickly (Minimum Lovable Product). You can build a process once, go live, then deploy that process over multiple channels and multiple personas. You may choose to deliver one or more microjourneys at once. Best practice is to deliver one or two Microjourneys that provide you with the best mix of outcomes, high volume and ease of implementation. Remember, the initial MLP is all about achieving outcomes quickly; Pega Express is about completing the first MLP and then iterating and improving it over multiple iterations to create a robust and sophisticated enterprise application.
Step 2: Once you have defined your MLP Microjourneys, it’s time agree how the business will change once you go live. You can do this by bringing stakeholders together to create a ‘Day 1 Live Plan’. The Day 1 Live Plan is a very simple slide that describes the new way the business will operate and therefore help them prepare for Day 1 e.g. adoption plan & communication.
What happens next? Now that you have identified your MLP, you can get ready to start your project, with the Prepare phase.
The related content links below provide methods and tools to help you.