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Configuring work class settings

Updated on May 18, 2021

Review and configure the existing work class behavior to more closely meet your business needs.

  1. In the navigation pane of Dev Studio, click App and enter PegaFSM-Data-ApplicationExtensions in the Search field.

  2. To open the data transform, click Data ModelData TransformFSMWorkClassesDefinition.

  3. To override the default behavior, select the FSMWorkClassesExtensions extension rule.

  4. Click Save as.

  5. Save the rule to the default Apply to class.

    Note: Ensure that the ruleset is for your application.
  6. Click Create and open.

  7. Review and configure the settings. The following table shows the default values:

  8. SettingDefault valueDescription
    WorkClass"PegaFSM-Work-FieldServiceWorkOrder"Work order class group
    ServiceCaseClass"PegaFSM-Work-Service"Service case class group
    JobCaseClass"PegaFSM-Work-Job"Job case class group
    ServiceRequestCaseClass"PegaFSM-Work-ServiceRequest"Service request class group
    TaskWorkClass"PegaFSM-Work-Task"Task case class group
    TourClass"PegaFSM-Work-Tour"Tour case
  9. Click Save.

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