Analyze the existing out-of-the-box case types to meet your specific business requirements. If they do not meet your requirements, extend the existing Field Service case types as follows to reuse the out-of-the-box features for your specific business requirements.
In the navigation pane of Dev Studio, click Case types.
Click Add a case type.
Enter the Name for the new case type.
Click Advance Settings.
Select the following entries for the respective case types.
Case type Derived from (Directed) Derives from (Pattern) Service request PegaFSM-Work-ServiceRequest CustFSM-Work-ServiceRequest Job PegaFSM-Work-Job CustFSM-Work-Job Service PegaFSM-Work-Service CustFSM-Work-Service Standard Repair PegaFSM-Work-FieldServiceWorkOrder-StandardRepair CustPegaFSM-Work-FieldServiceWorkorder Standard Task PegaFSM-Work-Task-StandardTask CustPegaFSM-Work-Task
Select the appropriate ruleset and ruleset version and click Submit.
Provide a name and description for the case and click Next.