As a customer service representative (CSR), you can add a new job location while collecting field service location details, if that location doesn't exist in the Job location list. A location is where the field service is performed and falls within one or more service territories. A customer account can have multiple locations such as an office, a warehouse, headquarters.
In the Pega Field Service Interaction portal, in the Collect location details window, click Add new next to Job location.
In the Create Location window, on the Details tab, complete the displayed fields.
On the Address tab, to add an address you can do either of the following:
- Complete the address fields of the location.
- In Geocode details, enter the latitude and longitude coordinates of the address.