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Adding skills and certifications to a work order in the Pega Field Service Dispatcher portal

Updated on March 16, 2021

If a work order requires a specific skill or certification, add these requirements to an existing work order. This action enhances the work order with more specific criteria and ensures that the application assigns a qualified field worker to perform the work.

Before you begin: Create a work order. For more information, see Creating a standalone work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, in the Unscheduled work orders list, click the work order that you want to modify.

  2. To add skills and certifications to a work order, do one of the following:

    • On the work order page, click Skills and certifications.
    • On the work order page, click Actions and then click Edit.
  3. Click Add skill, and then enter a skill name and level.

  4. Click Add certification, and then enter a certification name.

  5. Click OK.

  • Previous topic Updating a work order in the Pega Field Service Dispatcher portal
  • Next topic Adding tasks to a work order in the Pega Field Service Dispatcher portal

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