If a work order requires a specific skill or certification, add these requirements to an existing work order. This action enhances the work order with more specific criteria and ensures that the application assigns a qualified field worker to perform the work.
In the Pega Field Service Dispatcher portal, in the Unscheduled work orders list, click the work order that you want to modify.
To add skills and certifications to a work order, do one of the following:
- On the work order page, click Skills and certifications.
- On the work order page, click Actions and then click Edit.
Click Add skill, and then enter a skill name and level.
Click Add certification, and then enter a certification name.