As a dispatcher, you can assign an unscheduled work order to a field worker to perform the work. You can also dispatch it so that the assigned field worker receives the work order on the mobile device and the customer receives a confirmation email.

1. In the Pega Field Service Dispatcher portal, in the Unscheduled work orders list, click the work order that you want to modify.

2. On the work order page, click Actions.

3. Click Schedule.

4. Define a date range.

5. Click Search to search for the available slots of various qualified field workers in a service territory.

6. Select the desired slot.

7. Click Schedule.