As a dispatcher, you can cancel a scheduled work order if, for example, the customer no longer wants the work to be performed.
In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform any of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
- Click on a work order within a job.
On the work order page, click Actions.
In the Reason for cancellation, select a reason for canceling the work order.