As a business administrator, you can use a calendar template to define the working and non-working hours, and assign it to one or more field workers. For example, you can assign one calendar template for a field worker in the US and a different calendar template for a field worker in Europe. You can customize a calendar template after it is assigned to a field worker. Within a calendar template, you can define shifts, including inter-day shifts.
In the Pega Field Service Admin portal, click.
On the Details tab, complete the displayed fields.
On the Working time tab, enter the working hours and days to define working shifts.
Click Add time to enter additional working hours and day.
On the Non-working time tab, enter the holidays and time off.