The skills and certifications associated with a field worker determine what work the field worker can perform. Certifications are awarded either by an accredited certification agency or by an organization.

As a business administrator, perform the following task to create a new certification.

1. In the Pega Field Service Admin portal, click OrganizationSkills & CertificationsCertificationsNewCertification.

2. In the Create certification window, complete the displayed fields.

3. In the Category field, select either Government or Industry.

   For example: A government certification category, such as the US Environmental Protection Agency (EPA) certifies that a field worker can handle regulated volatile substances, whereas Pega Certified System architect is an example of an industry certification.

4. In the Certification authority field, enter the name of an authority which issues the certification.

   For example: The US Environmental Protection Agency (EPA) is the certification authority that certifies if a field worker can handle regulated volatile substances.

5. Click Create.