As a business administrator, create a job that defines the work that a field worker must perform to resolve a customer request. A job can be any size and duration. Within a job, you can configure the services required to perform the job.

1. In the Pega Field Service Admin portal, click JobsAddJob.

2. In the Create job window, on the Details tab, enter a name and a short description for the job.

3. In the Job type field, select a related job type.

4. In the Status field, select one of the following options:

   • If the job is active in the system, select Active.
   • If the job is not active currently but you might activate it later, select Inactive.
5. Optional:

   On the Services tab, click Add service to associate a service with this job, and then complete the displayed fields.

   A service is a specific item of work that is part of a customer issue, such as the repair of a configured product. For more information, see Creating a service template in the Pega Field Service Admin portal.

6. Click Submit.