Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Creating a product in the Pega Field Service Admin portal

Updated on March 16, 2021
Create a product to define an individual manufactured item. For example, for a company that is called CoolAir and that manufactures air conditioning devices, you can capture every device as a product.

Pega Field Service tracks the products that underpin customer configured products and serve as the basis for field services. For more information about how products are monitored, see Setting up and managing products in the Pega Field Service Admin portal.

  1. In the Pega Field Service Admin portal, click ProductsProductsNew product.

  2. In the Create product window, on the Details tab, enter the name and short description for the product.

  3. In the Status field, select from the following options:

    • If the product is active in the system, select Active.
    • If the product is not active currently but you might activate the item later, select Inactive.
    • If the product is discontinued and you track the item for recording purposes, select Discontinued.
  4. Enter the manufacturer, model, product family, and product line information.

  5. In the Create product window, on the Tasks tab, click Add tasks to add a predefined task that is related to the product and then define the task.

    These tasks are displayed as suggested tasks to the field workers when a work order is created for the configured product.
  6. Click Create.

  • Previous topic Creating a product family and product line in the Pega Field Service Admin portal
  • Next topic Associating a task with a product in the Pega Field Service Admin portal

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us