As a dispatcher, you can dispatch an undispatched work order which is scheduled by day or by week so that the assigned field worker receives the work order on the mobile device and the customer receives a confirmation email.
In the Pega Field Service Dispatcher portal, to open an undispatched work order, perform either of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
- Click on a work order within a job.
On the work order page, click Actions.