Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Rescheduling a work order in the Pega Field Service Dispatcher portal

Updated on March 16, 2021

As a dispatcher, you can reschedule a scheduled work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, the field worker notifies you to reschedule the work order to a different time or date.

Before you begin: Create a work order. For more information, see Creating a standalone work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform any of the following actions:

    • Click a work order on the timeline.
    • Click a work order pin on the map.
    • Click on a work order within a job.
  2. On the work order page, click Actions.

  3. Click Schedule.

  4. Define a date range.

    The field worker and service territory remain the same, but you can change it if required. For more information, see Reassigning a work order in the Pega Field Service Dispatcher portal.
  5. Click Search.

  6. Select the desired slot.

  7. Click Schedule.

Result: The work order status is Dispatched.
  • Previous topic Reassigning a work order in the Pega Field Service Dispatcher portal
  • Next topic Dispatching a work order in the Pega Field Service Dispatcher portal

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us