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Self-assigning a work order in the Pega Field Service mobile app

Updated on March 16, 2021

As a contract field worker, you can view a list of work orders offered to you. After reviewing them, you accept the work order; if you need to reject it, contact the dispatcher.

Before you begin: You can perform this task if you belong to an external service territory.
  1. In the Pega Field Service mobile app, tap Unscheduled QueueMy Schedule and tap a work order.

  2. Review the work order details.

  3. Tap Accept.

  4. To schedule your work order, in the Start date field, select a date and time.

  5. Tap Set.

  6. Tap Schedule.

    Result: The work order status is Dispatched.
Complete the scheduled work order as described in Completing a work order in the Pega Field Service mobile app.
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