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Setting up and managing products in the Pega Field Service Admin portal

Updated on March 16, 2021

Pega Field Service tracks the products that underpin customer configured products and serve as the basis for field services. A product is an individual manufactured item, for example, a company called CoolAir manufactures air conditioning products. A product family is a high-level grouping of products, for example, CoolAir has a family of central air conditioning systems or a family of window air conditioners. A product line is a set of related products, for example, CoolAir manufactures a “High Efficiency” line of window air conditioners.

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