Configured routes help us define frequently recurring routes for a field worker. As a business administrator, you create a route to enable the field workers to identify the service locations and complete the route in a systematic manner.
In the Pega Route Service Admin portal, select Routes.
In the Routes window, click New route.
In the Create route window, enter a name and description for the route.
In the Effective date and Expiration date fields, provide the dates when the route is valid.
In the Frequency in weeks field, select how often the route recurs in weeks.
Select a service territory and a field worker name that you want to assign to this route.
In the Status field, specify whether the route is ongoing:
You cannot create new schedules for inactive routes.
- If the route is currently active in the system, select Active.
- If the route is not active currently and is tracked for recording purposes, select Inactive.