Configured routes help us define frequently recurring routes for a field worker. As a business administrator, you create a route to enable the field workers to identify the service locations and complete the route in a systematic manner.

1. In the Pega Route Service Admin portal, select Routes.

2. In the Routes window, click New route.

3. In the Create route window, enter a name and description for the route.

4. In the Effective date and Expiration date fields, provide the dates when the route is valid.

   Note: A valid Effective date must be a Sunday and a valid Expiration date must be a Saturday.

5. In the Frequency in weeks field, select how often the route recurs in weeks.

   For example: If you select the frequency 2 for a route, this route plan has a frequency of once in every 2 weeks. The route occurs every 2 weeks. When the dispatcher selects a date in the Dispatcher portal while validating and dispatching a route schedule, this route plan appears once in 2 weeks depending on the effective and expiry date.

6. Select a service territory and a field worker name that you want to assign to this route.

   Note: Based on the service territory that you select, the application automatically populates the information in the Field worker name field.

7. In the Status field, specify whether the route is ongoing:

   • If the route is currently active in the system, select Active.
   • If the route is not active currently and is tracked for recording purposes, select Inactive.
   You cannot create new schedules for inactive routes.

8. Click Submit.