As a field worker, you can submit a request to reschedule a work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, your request is sent to the dispatcher, to reschedule the work order to a different time or date.
In the Pega Field Service mobile app, on the My Worklist page, open a dispatched work order by performing one of the following actions:
- On the My Schedule tab, tap a work order.
- On the Map tab, tap a work order pin and then tap the work order details.
On the Work order page, tap Actions.
Tap Reschedule for me.
In the Reason field, select a reason for rescheduling the work order.