Updating a work order in the Pega Field Service Dispatcher portal
As a dispatcher, edit a work order to update the existing information, such as customer contact details, sub-location, duration, tasks, skills, and certifications, for only specific status of the work orders. You can update the customer contact details and sub-location irrespective of the status of the work order.
The following table lists the updates that you can perform, based on work order status:
| Work order details | Editing access to work orders | How to update |
| Contact at job location | Unscheduled, dispatched, in-progress work orders | For more information, see: Updating the sub-location and contact at location details of a work order in the Pega Field Service Dispatcher portal |
| Sub location | Unscheduled, dispatched, in-progress work orders | For more information, see:Updating the sub-location and contact at location details of a work order in the Pega Field Service Dispatcher portal |
| Associated tasks | Unscheduled, dispatched work orders | For more information, see:Adding tasks to a work order in the Pega Field Service Dispatcher portal |
| Skills and certifications | Unscheduled work orders | For more information, see:Adding skills and certifications to a work order in the Pega Field Service Dispatcher portal |
| Duration | Unscheduled work orders |
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