Review and configure the existing Interaction portal behavior to more closely meet your business needs.

1. In the navigation pane of Dev Studio, click App and enter PegaCA-Admin-ApplicationSetting in the Search field.

2. To open the data transform, click Data ModelData TransformCSGeneralSettingsDefinition.

3. To override the default behavior, select the CSGeneralSettingsExtension extension rule.

4. Click Save as.

5. Save the rule to the default Apply to class.

   Note: Ensure that the ruleset is for your application.

6. Click Create and open.

7. Review and configure the settings. The following table shows the default values:

Setting	Default value	Description
DialogCoachingTipRS	"PegaFSMContent"	This ruleset saves the dialogs of service requests.

8. Click Save.