As a business administrator, after you create a service territory, populate it with coverage locations, dispatchers, and field workers. You cannot schedule work for locations that are not included in a service territory, hence add the coverage locations to one or more service territories. Add a dispatcher to a service territory to enhance the visibility of the service territory to the dispatcher in the Dispatcher portal. Add a field worker to a service territory to indicate that the field worker will be assigned jobs that are created in that service area.

1. In the Pega Field Service Admin portal, from the left-panel menu, select Service territories.

2. Select a service territory.

3. Click Add next to the Coverage locations, Field workers, and Dispatchers sections.

4. Click Add after adding each item in the sections.