As a customer service representative (CSR), you can add a new sub-location while collecting field service location details, if that sub-location doesn't exist in the Sub-location list. A sub-location defines the exact location for work to be performed at the customer location. For example, if the configured product is placed in the basement of the customer location, then “basement” would be the sub-location.

1. In the Pega Field Service Interaction portal, in the Collect location details window, click Add new next to Sub-location.

2. In the Create new sub-location window, complete the displayed fields.

3. Click Submit.