As a dispatcher, you can assign an unscheduled work order to a field worker to perform the work. You can also dispatch it so that the assigned field worker receives the work order on the mobile device and the customer receives a confirmation email.

1. In the Pega Field Service Dispatcher portal, to open an unscheduled work order, from a list of Unscheduled jobs, click a work order.

2. On the work order page, click Actions.

3. Click Schedule.

4. Define a date range.

5. Click Search to search for the available slots of various qualified field workers in a service territory.

6. Select the desired slot.

7. Click Schedule.