Creating an issue category
Issue categories are a grouping of related issues that a customer might encounter. An issue category can have one or more associated sub-categories that further organize the category.
In the Pega Field Service Admin portal, click
.In the Create issue category window, enter an issue category name and a description.
For example: Fit and finish Select subcategories.
For example: Cladding falling off, Glass insert squeeze out issue, Broken insert frame. Click Create.
Create issue sub-categories and issues. For more
information, see Creating an issue sub-category and Creating a new issue.
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