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Creating an issue sub-category

Updated on October 6, 2020

Issue sub-categories are the associated children categories of the parent categories that help further organize the issues that can be reported by customers.

Before you begin: Create an issue category. For more information, see Creating an issue category.
  1. In the Pega Field Service Admin portal, click IssuesIssue subcategoriesCreate new.

  2. In the Create issue subcategory window, enter an issue subcategory name and a description.

    For example: Broken insert frame
  3. Select Parent categories.

    For example: Fit and finish
  4. Click Submit.

Create issues. For more information, see Creating a new issue.

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