Creating a new skill
The skills and certifications associated with a field worker determine what work the field worker can perform. Skills are defined by the organization.
As a business administrator, perform the following task to create a new skill.
In the Pega Field Service Admin portal, click .
In the Create skills window, in the Name field, enter a skill name.
For example: Carpentry. Click Create.
Assign skills and certifications to the field workers to
track their areas of expertise. For more information, see Assigning skills and certifications to field workers and Creating a certification.
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