In the Pega Field Service Admin portal, click ProductsProductsNew product.

In the Create product window, on the Details tab, enter the name and short description for the product.

In the Status field, select from the following options:

• If the product is active in the system, select Active.
• If the product is not active currently but you might activate the item later, select Inactive.
• If the product is discontinued and you track the item for recording purposes, select Discontinued.

Enter the manufacturer, model, product family, and product line information.

In the Create productwindow, on the Tasks tab, add a predefined task that is related to the product by clicking Add tasks and then defining the task.

These tasks are displayed as suggested tasks to the field workers when a work order is created for the configured product.

Click Create.