The Pega Route Service application provides a regional admin access group, which is a restricted set of permissions for distributed business administrators to manage their respective service territories. A regional admin has limited access to the data and functionality of the Pega Route Service Admin portal. A regional admin can create and manage the routes, field workers, and dispatchers associated with their assigned service territories.
Regional admins have the following capabilities for their assigned service territories:
|Capability||Allowed action items|
|Dispatchers||Create and edit dispatchers and assign the dispatchers to the service territories assigned to the regional admin.|
|Field workers||Create and edit field workers and assign field workers to the service territories assigned to the regional admin.|
|Service territories||View and edit only the service territories assigned to the regional admin.|
|Customers||Only view access to the customers.|
|Routes||Create, edit, and manage the routes under the service territories assigned to the regional admin.|
In the Pega Route Service Admin portal, clickand complete the displayed fields.
To add service territories, click Add next to Service Territories, and enter a service territory name.
A regional admin can manage multiple service territories.