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Creating a regional administrator

Updated on October 6, 2020

The Pega Route Service application provides a regional admin access group, which is a restricted set of permissions for distributed business administrators to manage their respective service territories. A regional admin has limited access to the data and functionality of the Pega Route Service Admin portal. A regional admin can create and manage the routes, field workers, and dispatchers associated with their assigned service territories.

Regional admins have the following capabilities for their assigned service territories:

CapabilityAllowed action items
DispatchersCreate and edit dispatchers and assign the dispatchers to the service territories assigned to the regional admin.
Field workersCreate and edit field workers and assign field workers to the service territories assigned to the regional admin.
Service territoriesView and edit only the service territories assigned to the regional admin.
CustomersOnly view access to the customers.
RoutesCreate, edit, and manage the routes under the service territories assigned to the regional admin.
As a business administrator, perform the following steps to create a regional admin:
  1. In the Pega Route Service Admin portal, click OrganizationRegional adminNew regional admin and complete the displayed fields.

  2. To add service territories, click Add next to Service Territories, and enter a service territory name.

    A regional admin can manage multiple service territories.

  3. Click Submit.

  • Previous topic Setting up additional features in the Pega Route Service Admin Portal
  • Next topic Associating regional admins to a service territory

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