As a dispatcher, you need to review and manage field workers of your service territories. The dispatcher portal gives you access to all the field workers you manage, their availability through the calendar and timeline, ability to manager field worker trips, and all the exception work orders that require your action. Perform the following tasks to manage the field workers and work orders.

• Assigning and dispatching a work order in the Pega Field Service Dispatcher portal
• Unassigning a work order in the Pega Field Service Dispatcher portal
• Reassigning a work order in the Pega Field Service Dispatcher portal
• Rescheduling a work order in the Pega Field Service Dispatcher portal
• Dispatching a work order in the Pega Field Service Dispatcher portal
• Offering a work order to a contractor in the Pega Field Service Dispatcher portal
• Canceling a work order in the Pega Field Service Dispatcher portal
• Rescheduling a selected work order on the Pega Field Service Dispatcher portal timeline
• Reassigning a selected work order on the Pega Field Service Dispatcher portal timeline
• Adjusting your time zone on the Pega Field Service Dispatcher portal timeline